Cost of repair
What if my repair isn't covered by the manufacturer's warranty?
You'll receive a quote via email. That happens when your manufacturer's warranty has expired or if the repair service sees it as a case of user damage.
The email contains 3 options you can choose from:
- You agree with the quote. We'll repair the product for a fee.
- You don't agree with the quote, but you do want the product back. This is free.
- You don't agree with the quote and you don't want the product back. IThis is free and we'll try to destroy your product in an environment-friendly way. We do this by taking out usable parts from the product and give them a new life, or by recycling the product by one of our recycle partners.
Please inform us of your choice within 14 days.
Is my repair free?
Free repair in case of manufacturing error If your product breaks within the warranty period due to a manufacturing error, the repair is free. A manufacturer error causes your product to break sooner than expected with regular use. For example, the screen of your phone might break even though you did nothing unusual.
Paid repairs for user damage If the defect is due to your own fault, this is called user damage. This isn't covered by the warranty. We're still happy to help you with the repairs, but you have to pay for them. We can't indicate what the costs will be in advance. We'll first inspect your product, give you a quote, and we'll wait for your decision before we start the repairs.
You can easily and quickly register your repair via the online return form.
Do I have to pay to return my product?
No, that's free. You can put the product in the original packaging and send it in a Coolblue box or another sturdy box that can close properly. Use the shipping label in your email, print it, and stick it to the box. Bring the box to a bpost point or Parcel Locker near you or to one of our stores.
Don't have a printer? Show the barcode in the shipping label on your smartphone at a bpost point. Note: this isn't possible if you want to return it via a Parcel Locker.
When is my product considered to have user damage?
If your product doesn't work properly anymore as a result of how you used it. For example, if you get a black screen after spilling coffee over your laptop. Or when your phone screen breaks after you drop it. The repair service will inspect your product to deduct how the defect happened and whether it's under the warranty. If you want to have user damage repaired, you have to pay for it.
You can register your repair quickly and easily via the online return form.