Steps in repair process

1. Register your repair via the online return form.
2. Prepare your product for the return trip:
   • Pack it well and sturdily. If you can, use the original packaging.
   • Delete your data and account if necessary.
3. Print your shipping label and stick it on the outer box. You can find the shipping label in the email we sent you. Don't have a printer? Have the barcode on the shipping label scanned from your smartphone at a bpost point in your area. Note: this isn't possible if you return it via a Parcel Locker.
4. Send the package for free via:
   • a bpost point or Parcel Locker in your area;
   • one of our stores.
5. Sit back and keep an eye on the status via My Coolblue.

Yes, you can also drop off your product in one of our stores. We'll make sure your product gets repaired. In this case, you don't have to register your product in advance and don't have to print anything.

You can also always ship your package via a bpost point or parcel locker.

We repair Apple, Samsung, and Huawei smartphones and tablets ourselves in one of our stores.

For other products, we work together with external mechanics. Large products (like white goods and TVs) will be repaired at your house in most cases.

You can easily and quickly register your repair via the online return request form.

This depends on the specific product. We offer different solutions for small products and large products.

• For most products, we ask you to send the package to us yourself. Pack up the product and send it to us via a nearby bpost point or Parcel Locker or via one of our stores for free;
• For large products, such as white goods, a technician will often come so your appliance doesn't have to be moved.

Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under 'specifications'. Does it say 'On-site service'? A technician will come by.

You can easily and quickly register your return via the online return request form.

Yes. That's why we ask you to make a backup of your information, to disconnect your account, and to revert it to factory settings if necessary. Read how to do so here.

We'll always keep you informed about your repair. Take a look in My Coolblue and keep an eye on your email for this. If a technician is going to come by for your repair, they'll also contact you.

Want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.

You can do this easily and quickly via the online return form.

Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.