Repair conditions

You can contact us for your repair whether the warranty is still valid or not. The repairs are free within the warranty, but you'll have to pay if it's lapsed.

• Is your product defective within 30 days of purchase? You can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? This is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the warranty. You have to pay for this. We'll examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repairs via the online return form.

You'll receive at least a 2-year warranty on defects on most products. Your product shouldn't break during the first 2 years with regular use. This is also the case for refurbished iPhone models. You even get a 5-year warranty on BlueBuilt products.

Warranty type The warranty type indicates how your product will be repaired. You can find the warranty type on the product page between the specifications of your products. We have 2 types of warranty:

• Via Coolblue. After you register the repairs, you'll receive a shipping label. Send us your product or bring it to one of our stores.
• At your home. In this case, you don't send the product back yourself. After you register the repairs, we'll contact you to determine the best solution. For example, repairing it at your home, picking up the product for repairs, sending you replacement parts, or exchanging it for a new product.

Do you want to return your product or have it repaired? You can easily and quickly register it via the online return form.

You'll receive at least a 2-year warranty on manufacturing errors on all products. Your product shouldn't break during the first 2 years with normal use. We even offer a 5-year manufacturer's warranty on BlueBuilt products. Refurbished products are an exception to this. These come with a warranty of at least 1 year. 

Do you want to return your product or have it repaired? This can be done easily and quickly via the online return form

If your product doesn't work properly anymore as a result of how you used it. For example, if you get a black screen after spilling coffee over your laptop. Or when your phone screen breaks after you drop it. The repair service will inspect your product to deduct how the defect happened and whether it's under the warranty. If you want to have user damage repaired, you have to pay for it.

You can register your repair quickly and easily via the online return form.

Yes. You do have to pay for this. We'll check your product and make a quote. Based on this, you can choose if you want to have it repaired or not.

You can easily and quickly register your repair via the online return request form.

Yes. Register your smartphone or tablet. You can then send it to us or visit one of our stores. Our promises:

• 12 months of warranty on the repair.
• We won't charge you research costs.
• When registering online, you'll get your product back within 48 hours after we receive it.
• Repaired within 2 hours in one of our stores.
• Fixed prices, so you'll never be unpleasantly surprised.

Need help with your registration? You can ask your questions in our stores or via email to coolbluerepareert@coolblue.be.

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance or print anything. We'll first try to find a solution for the defect ourselves. If that doesn't work, we'll make sure to send your product for repairs.

You can also always ship your package via a bpost point or parcel locker.