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Repairs

Use a sturdy box. This doesn't have to be the original packaging. You can often get a free box at the supermarket, or buy a box at the post office.

Print your shipping label or write the freepost and return number on the box. You can find them in the email that you've received from us.

No, this isn't necessary for a repair. You can send your product in a different box.

  1. Register your return via the online return form.
  2. Prepare your product for the return trip:
  • Pack the product well. You don't have to use the original packaging.
  • Ship the product in a Coolblue box or another box that closes well.
  1. Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
  2. Send the package to us for free via:
  1. Sit back and keep an eye on the status via My Coolblue.

You'll receive a quote via email if the repair service has determined that the defect was caused by user damage or if the warranty has expired. You can choose from 3 options:

  1. You agree to the quote. The product will be repaired.
  2. You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
  3. You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.

Inform us of your choice within 14 days.

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.

Of course, you can always return your package via a bpost point or parcel locker.

You can check the status of your repair via My Coolblue.

Is the repair status not visible? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with. This is the same address we send the updates to.

Is the product still at the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.

This depends on the specific product. We offer different solutions for small products and large products.

  • __ Most products__ can be returned to us. Pack up the product and send it to us via a bpost point or parcel locker in your area for free or go to one of our stores.
  • In case you want to have a __ large product__ repaired, such as white goods, a technician will come so your appliance doesn't have to be moved.

__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.

You can do this easily and quickly via the online return form.

Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.

You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 30 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 30 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge.
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. We'll examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.

You can easily and quickly register the repair yourself via the online return form.

That differs per product and problem. For example, it takes a relatively short time to solve software problems. Replacing broken components often takes a little longer.

We'll send you an update on your repair at least once a week. You can also track the status of your repair via My Coolblue.

Is the product still at the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.

Didn't receive an email? It's possible that you originally ordered your product with a different email address. This is the address that we send the updates to.

You'll receive at least a 2-year on manufacturing defects on all products. Your product shouldn't break during the first 2 years with normal use.

The warranty type indicates how your product will be repaired. We have two types of warranty:

  • Carry-in. We ask you to send us your broken product. After that, your product will be repaired by the repair service appointed by the supplier or manufacturer.
  • On-site service. In the case of larger product, the repair service of the manufacturer will come by your house.

The warranty type is indicated on the product page between the specifications of your product.

__ Do you want to return your product or have it repaired? __ This can be done easily and quickly via the online return form.

If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).



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