You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).
If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.
You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).
Use a sturdy box. This doesn't have to be the original packaging. You can often get a free box at the supermarket, or buy a box at the post office.
Print your shipping label or write the freepost and return number on the box. You can find them in the email that you've received from us.
This depends on the specific product. We offer different solutions for small products and large products.
__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
No, that's not necessary. You can ship your product in a different box.
That differs per product and problem. We'll send you an update about your repair at least once a week. If the repair is completed earlier, we'll let you know right away. You can also follow the status of your repair via My Coolblue.
You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.
You can easily and quickly register the repair yourself via the online return form.
You'll receive a quote if the repair service has determined that the defect was caused by user damage. You can choose from 3 options:
You can follow the status of your repair via My Coolblue. We'll also keep you informed via email at least once a week.
Go to the product page of your product. Under the specifications, you can find out more about the term and type of warranty. We have two types of warranty:
__ Do you want to return your product or have it repaired? __ This can be done easily and quickly via the online return form.
Smartphone and tablet repairs of Huawei and Samsung models can be paid with EcoCheques if you have them repaired via CoolblueRepareert. You can find this repair service in all our Belgian stores. Check if CoolblueRepareert repairs your device. Go to our store with the EcoCheques at your chosen time and pay for the repair.