Cancel insurance

Q: Can you cancel your insurance early?

As a Belgian resident\, you can cancel your multi-year insurance yearly\, no later than 3 months before the end of each year that your insurance is in effect. To do this\, you send an email to verzekeringen@coolblue.be\, in which you indicate that you want to waive the remaining years of the agreed maximum insurance term. Make sure that the email contains your name\, address\, and policy number as listed on the policy document. We'll refund the remaining premium pro rata. So\, if you've cancelled your 2-year insurance within 9 months\, you'll be refunded half of the premium you've paid.

Q: Can you return an insured product?

If you've returned your product within 30 days\, we'll refund the payment you already made. We'll try to do this as soon as possible\, but at least within 14 days after we've received your cancelation. If you've returned your product after 30 days\, we'll refund the pro rata amount. The only condition is that you haven't filed a claim during this period. We'll take care of the cancelation with the insurance company.

I don't want my insurance after all. Can I cancel it?

You can cancel your insurance for free up to 30 days after purchasing, as long as you haven't filed a claim. You can cancel an insurance that you can cancel every month monthly after 30 days. You can cancel a one-time insurance yearly. Do this 3 months before the end of every insurance year at the latest. Contact our customer service to cancel your insurance.

Can you cancel your insurance early?

As a Belgian resident, you can cancel your multi-year insurance yearly, no later than 3 months before the end of each year that your insurance is in effect. To do this, you send an email to verzekeringen@coolblue.be, in which you indicate that you want to waive the remaining years of the agreed maximum insurance term. Make sure that the email contains your name, address, and policy number as listed on the policy document. We'll refund the remaining premium pro rata. So, if you've cancelled your 2-year insurance within 9 months, you'll be refunded half of the premium you've paid.

Can you return an insured product?

If you've returned your product within 30 days, we'll refund the payment you already made. We'll try to do this as soon as possible, but at least within 14 days after we've received your cancelation. If you've returned your product after 30 days, we'll refund the pro rata amount. The only condition is that you haven't filed a claim during this period. We'll take care of the cancelation with the insurance company.