For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
When we receive your product, we send it to a technician to see how much it's going to cost to repair it. We then contact our insurance company so you don't have to do it. There are several possible outcomes:
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
The amount you receive in Coolblue store credit equals the price of your insured product at the time when you submit your claim, minus the deductible amount. This means you could buy the same product you already had when you include the deductible amount yourself. If we no longer sell your product, we use the price of a similar product to determine the amount of your Coolblue credit.
Note: if you have ERGO Large Household Appliances insurance and the repairs aren't possible or if the costs are disproportionately high, you'll receive the original purchase price you paid for the product back in CoolblueCredit. The deductible doesn't apply here.
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
Has your product been stolen? If so, you'll receive the price of the same or a similar replacement product in Coolblue credit, minus your deductible amount. This means you'll always receive the amount you need to buy the same product again. With this credit, you can choose a new product yourself. Please contact our Customer Service to order the product. Only they can apply your store credit for you.
Note: if you have ERGO Large Household Appliances insurance, theft isn't covered.
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
Register your damaged product in one of our stores, via our Customer Service, or via My Coolblue.
Large products
Is the product heavier than 30 kilograms and/or larger than 175x78x55 centimeters? Returns work as follows:
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
When the damage can be repaired, the repair costs are covered by the insurance. You only have to pay the deductible amount.
When it's not possible to repair the product, or if the costs are disproportionately high compared to a replacement product, you'll receive the current price of the same or a similar replacement product in Coolblue credit, minus your deductible amount. You can then use this credit to choose a new product. Please contact our Customer Service to order the product. Only they can apply your store credit for you.
Note: if you have ERGO Large Household Appliances insurance and the repairs aren't possible or if the costs are disproportionately high, you'll receive the original purchase price you paid for the product back in CoolblueCredit. The deductible doesn't apply here.
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
You'll receive shop credit equal to the replacement value of your product, minus your deductible. You can select a new product right away. Note: the insurance for your old product will expire, so make sure to re-insure your new product.
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.
In all cases of damage and/or theft, there's a deductible amount which is never less than € 15 and never more than € 300..
For a complete overview of the deductible, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.