Refunds

As soons as we've processed your cancellation or return, you'll get your money back within 3 working days via the same way you paid with. Sometimes, you'll receive your money in separate parts. This can happen because of a number of things:

• You've paid the amount or a part it with a gift card or ecocheques. You'll receive the amount as CoolblueCredit in your account.
• You've returned multiple products. Sometimes, one product is processed earlier than another product. That's why you receive the amount in multiple parts.
• Did you pay in cash and are you returning your product in the store? You'll receive a maximum of € 50 in cash. We'll transfer the rest of the amount to your account.

We'll pay you back via the payment method you've used. There are 2 exceptions:

• Used a gift card or ecocheques? You'll receive that amount as CoolblueCredit in your account.
• You've paid an amount in cash that's higher than € 50. You'll receive € 50 in cash in the store. We'll transfer the rest of the amount to your account.

The amount of time it takes for the refund to appear in your bank account differs per bank. Has the money still not appeared on your account after 7 working days? Please contact our customer service.