Coolblue
Customer Service

Warranty

We offer at least a 2-year warranty on all our products. Go to the product specifications to see how long the warranty on your product is valid. Not satisfied within 30 days after your purchase? We're happy to solve it for you. Read more on returns and exchanges.

Go to My orders in your My Coolblue account and click the product to find out more about the duration of the warranty. Go to the specifications to find out more information.

Did you product break? You can easily submit it via the return form

Yes. Register your smartphone or tablet. Send your device to us or visit one of our stores. We'll promise you:

  • a 12-month warranty on the repair.
  • we won't charge research costs.
  • you'll get your product back within 48 hours of us receiving it if you register online.
  • your product will be repaired within 2 hours in one of our stores.
  • set prices. That way, you won't be confronted with surprises.

Need help? You can visit our stores or send an email to coolbluerepareert@coolblue.be.

We repair Apple, Samsung and Huawei smartphones and tablets ourselves in one of [our stores] (https://www.coolblue.nl/winkels).

For other products, we work together with external repair services. In most cases, large products such as white goods and larger TVs are repaired at your home.

You'll have a warranty of at least 2 years on manufacturing defects. Your product shouldn't break during normal use during the first 2 years. If this does happen, we'll repair or replace your product free of charge.

__ Do you want to return your product or have it repaired? __ You can easily and quickly do so via the online return form.

You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 30 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 30 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge.
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. We'll examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.

You can easily and quickly register the repair yourself via the online return form.

If your product no longer works properly due to how you used it. If you spill coffee over your laptop, causing a black screen, for example. If you want to have user damage repaired, you'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

You'll receive at least a 2-year on manufacturing defects on all products. Your product shouldn't break during the first 2 years with normal use.

The warranty type indicates how your product will be repaired. We have two types of warranty:

  • Carry-in. We ask you to send us your broken product. After that, your product will be repaired by the repair service appointed by the supplier or manufacturer.
  • On-site service. In the case of larger product, the repair service of the manufacturer will come by your house.

The warranty type is indicated on the product page between the specifications of your product.

__ Do you want to return your product or have it repaired? __ This can be done easily and quickly via the online return form.

If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

Yes. You'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

You get a 3-year warranty on all refurbished white goods products. Did your refurbished white goods product break down due to a manufacturing error? You have a warranty. Our delivery drivers will pick up your broken product. You get an equivalent product in its place or you get a refund.

Want to return your product? You can easily and quickly do that via the online return form.



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